Terms of Service

Nature of the platform

DermaVoir Health Technologies Pvt. Ltd. coordinates access to independent Registered Medical Practitioners, certified nursing personnel, pathology review, appointment scheduling, cold-chain logistics, and related administrative services. DermaVoir does not replace emergency services and does not guarantee that any therapy will be prescribed.

Eligibility and account accuracy

• You must provide accurate identity, contact, residence, health, and diagnostic information.
• Clinical access depends on physician review, current pathology, informed consent, and serviceability of your location.
• Accounts and verification codes are personal and must not be shared.

Clinical assessment and prescriptions

Treatment decisions are made solely by the reviewing Registered Medical Practitioner using professional judgment. Submission of records, payment, or booking does not create an entitlement to medication or administration. A clinician may request additional testing, pause a protocol, adjust a dose, or determine that treatment is unsuitable.

Fees, refunds, and scheduling

Displayed program pricing may vary by service locality, protocol, and physician-approved requirements. If a patient is found clinically ineligible after chart evaluation, a ₹1,000 Clinical Evaluation Fee may be retained and the remaining eligible balance returned to the original payment source. Confirmed visits may be rescheduled when safety, cold-chain, staffing, or access conditions require it.

Patient responsibilities and safety

• Disclose medicines, allergies, pregnancy status, relevant personal and family history, and changes in symptoms.
• Follow clinical instructions and never alter, share, store, or self-administer medication supplied for a supervised encounter.
• Seek emergency care immediately for severe or rapidly worsening symptoms; do not rely on the platform for emergency response.

Acceptable use and limitation

You may not misuse the platform, impersonate another person, interfere with clinical records, or attempt unauthorized access. Services are provided subject to applicable law and professional standards. Nothing in these terms excludes liability that cannot legally be excluded.

Changes, suspension, and contact

We may update these terms to reflect legal, clinical, or operational changes and will identify the effective date on this page. Access may be restricted where safety, fraud, abuse, non-payment, or regulatory concerns arise. Questions may be directed through the DermaVoir concierge channel.