Emergency Protocol

Call emergency services first

If you experience a medical emergency, call 112 (India’s national emergency number) or go to the nearest hospital emergency department immediately. Do not wait for a reply from the DermaVoir concierge, your assigned clinician, or any platform channel. DermaVoir’s digital and concierge services are not emergency services and are not monitored for urgent medical situations.

Warning signs after a dose

• Severe or persistent abdominal pain, especially pain radiating to the back, which may indicate pancreatitis.
• Difficulty breathing, swelling of the face, lips, tongue, or throat, or widespread hives, which may indicate a severe allergic reaction.
• Fainting, loss of consciousness, confusion, or seizures.
• Signs of severe dehydration: inability to keep fluids down, very little urination, dizziness on standing, or a racing heartbeat.
• Symptoms of low blood sugar if you also take insulin or sulfonylureas: shakiness, sweating, blurred vision, or sudden weakness.
• Any symptom that is severe, unusual for you, or rapidly getting worse.

During an in-home visit

Your attending nurse or doctor is trained to recognise adverse reactions and carries basic emergency response equipment. If you feel unwell at any point during a visit, tell the clinician immediately — before, during, or after administration. The clinician will assess you, stop the procedure if needed, and arrange emergency transfer if your condition requires it.

After your visit

• Keep your phone reachable for the scheduled Day-1 follow-up call from the concierge team.
• If you reported a side effect during the visit, your follow-up call is prioritised within two hours of the visit ending.
• For mild, expected effects such as brief nausea, follow the hydration and dietary guidance given by your clinician.
• If a mild effect worsens or does not settle, contact the concierge desk and request escalation to the attending physician — but for anything severe, call 112 first.

Telling emergency staff about your treatment

If you receive emergency care, tell the treating team which medication you are taking, the dose, and the date of your last administration. Your DermaVoir record includes the prescribed therapy, batch number, and administration time, which your concierge can help you retrieve if you are able to call.

For family members and caregivers

• Know the client’s medication name, dose, and last administration date.
• Call 112 for severe symptoms; do not attempt to manage a severe reaction at home.
• If the client is unconscious, place them on their side and stay with them until help arrives.
• Contact the DermaVoir concierge after emergency services have been called so the attending physician can be informed.