Information we collect
- Identity and contact details, including legal name, mobile number, email, and residence pincode.
- Clinical records, pathology documents, health declarations, consent records, prescriptions, vital signs, and encounter notes.
- Operational information such as verification events, service location, cold-chain custody, scheduling, support communications, and transaction references.
How information is used
Information is used to create and secure your account, assess serviceability, support physician review, coordinate licensed nursing visits, maintain clinical and cold-chain records, issue prescriptions and invoices, process payments or refunds, communicate safety instructions, and meet legal obligations.
Clinical and service disclosures
Information is shared only as reasonably necessary with assigned Registered Medical Practitioners, certified nursing personnel, accredited diagnostic providers, payment and communications processors, and technology or logistics providers operating under appropriate duties. We do not sell personal or clinical information.
Security and retention
We use role-based access, authentication, audit records, and administrative safeguards designed for sensitive data. Records are retained only for periods required by clinical, tax, legal, dispute-resolution, and operational obligations, after which they are securely deleted or de-identified where appropriate.
Your choices and rights
- Request access to or correction of inaccurate profile information.
- Ask questions about processing, consent, retention, or a suspected privacy incident.
- Withdraw optional communications consent without affecting necessary clinical or transactional notices.
- Request deletion where retention is not required by law or legitimate clinical-record obligations.
Cookies and platform records
The platform may use essential local storage, session identifiers, and security logs to keep accounts signed in, protect access, remember necessary settings, and maintain platform reliability. We do not use health information for third-party behavioural advertising.
Updates and privacy contact
Material changes will be reflected through an updated effective date and, where appropriate, a direct notice. Privacy requests may be submitted through the DermaVoir concierge channel and will be verified before sensitive information is disclosed or changed.
Important notice
Do not submit another person’s records through your account. For urgent medical concerns, contact emergency services rather than sending sensitive information through general support channels.